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Taking Advantage of Market Change to Drive Profitability

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Taking Advantage of Market Change to Drive Profitability

Taking Advantage of Market Change to Drive Profitability


The market has seen unprecedented changes throughout the pandemic with accelerated voluntary attrition, drastic shifts in delivery methods and profit pressures. Now is the time to adapt and take advantage of this change while driving profitability and customer satisfaction.

Interested in learning how to take advantage of market change to drive profitability?
Register to watch an on-demand webinar led by SPI Research’s Founder and Managing Director Dave Hofferberth, in Part 3 of the series: “The New Normal: The Post Pandemic Future of Embedded Professional Services,” as he discusses how embedded professional services organizations (ESOs) have adapted to the changing workplace. Hofferberth will provide supporting analysis and findings from over 750+ ESOs that have been surveyed in the SPI Research Professional Services Maturity™ Benchmark Report.

Key topics include the following:
  • Trends in remote services delivery for embedded PSOs
  • New areas of concern (and solutions) as the market transitions
  • How high-performing embedded services organizations succeed
  • Embedded services vs. independent PSOs
  • How to goal-set and achieve desired results
  • Key performance indicators (KPIs) to monitor
  • How to leverage an integrated information infrastructure
Be on the lookout for details about our fourth and final webinar in the series!

The market has seen unprecedented changes throughout the pandemic with accelerated voluntary attrition, drastic shifts in delivery methods and profit pressures. Now is the time to adapt and take advantage of this change while driving profitability and customer satisfaction.

Interested in learning how to take advantage of market change to drive profitability?
Join SPI Research’s Founder and Managing Director Dave Hofferberth, in Part 3 of the series: “The New Normal: The Post Pandemic Future of Embedded Professional Services,” as he discusses how embedded professional services organizations (ESOs) have adapted to the changing workplace. Hofferberth will provide supporting analysis and findings from over 750+ ESOs that have been surveyed in the SPI Research Professional Services Maturity Benchmark Report.

Key topics include the following:

• Trends in remote services delivery for embedded PSOs
• New areas of concern (and solutions) as the market transitions
• How high-performing embedded services organizations succeed
• Embedded services vs. independent PSOs
• How to goal-set and achieve desired results
• Key performance indicators (KPIs) to monitor
• How to leverage an integrated information infrastructure

Be on the lookout for details about our fourth and final webinar in the series!
  • Date

    On-Demand

  • Time

    On-Demand

  • Location

    Online

  • Duration

    45 min plus live Q&A

Reserve Your Spot

Meet our speaker

  • R. David Hofferberth, PE

    Founder, Managing Director & Licensed Professional Engineer, Service Performance Insight

    Mr. Hofferberth has served as an industry analyst, consultant and product director. He is focused on the services economy, especially productivity and technologies that help organizations improve performance.

    He is the co-author of the Professional Service Maturity Model™ benchmark used by over 35,000 project-oriented organizations to diagnose and improve their performance. He is a frequent speaker at key industry events on IT around the world and has provided advisory services to project- and services-driven organizations.

  • Jeff Ellerbee

    Solution Marketing Manager, Planview

    Jeff handles product marketing for Planviews’ Troux product line. Jeff has helped customers be successful with Troux in the US and UK for 14 years.

  • Jeff Ellerbee

    Solution Marketing Manager, Planview

    Jeff handles product marketing for Planviews’ Troux product line. Jeff has helped customers be successful with Troux in the US and UK for 14 years.

  • Jeff Ellerbee

    Solution Marketing Manager, Planview

    Jeff handles product marketing for Planviews’ Troux product line. Jeff has helped customers be successful with Troux in the US and UK for 14 years.