Get the Report Now

2024 Professional Services Benchmarking Report

By submitting this form you agree to our Privacy Policy.

2024 Professional Services Maturity Benchmark Report

2024 Professional Services Benchmarking Report

The 17th annual Service Performance Insights (SPI) report is now available. 

Each year, SPI Research completes an extensive global study of the professional services sector, exploring the most important trends, challenges, and opportunities defining the future of services. Planview is a proud sponsor again this year and we hope your organization finds this research valuable in charting your course to service excellence.  

What to look for in this year's report

SPI analyzes the performance of the top 20% of firms who participated in the survey, designating them as high performing organizations (HPOs). They review the characteristics of HPOs in comparison to the rest, finding that:

  • Annual revenue per billable consultant is 31% higher
  • Revenue leakage is 20% lower
  • Executive real-time visibility is 23% higher
  • Accurate forecasting is 28% higher

In short, HPOs are profitable and one of the key differentiating factors is PSA. Download a complimentary copy of the full report to review the latest research and benchmark your organization against your peers. 


Each year, SPI Research completes an extensive global study of the professional services sector, exploring the most important trends, challenges, and opportunities defining the future of services. Planview is a proud sponsor again this year and we hope your organization finds this research valuable in charting your course to service excellence.  

What to look for in this year's report

SPI analyzes the performance of the top 20% of firms who participated in the survey, designating them as high performing organizations (HPOs). They review the characteristics of HPOs in comparison to the rest, finding that:

  • Annual revenue per billable consultant is 31% higher
  • Revenue leakage is 20% lower
  • Executive real-time visibility is 23% higher
  • Accurate forecasting is 28% higher
In short, HPOs are profitable and one of the key differentiating factors is PSA. Download a complimentary copy of the full report to review the latest research and benchmark your organization against your peers.