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2023 Professional Services Benchmarking Report

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2023 Professional Services Maturity Benchmark Report

2023 Professional Services Benchmarking Report

The 16th annual Service Performance Insights (SPI) report is now available. 

Each year, SPI Research completes an extensive global study of the professional services sector, exploring the most important trends, challenges, and opportunities defining the future of services. Planview is a proud sponsor again this year and we hope your organization finds this research valuable in charting your course to service excellence.  

Key themes across five fundamental Service Performance Pillars:

  • Leadership: Each year, respondents are asked how strongly they agree with various leadership KPIs. In 2022, each KPI declined slightly, as uncertainty rose in every market. 
  • Client relationships: Revenue growth has averaged 10% over the past five years and remained steady last year, reflecting a move toward higher margin engagements.
  • Talent: Cost per consultant went up, with an additional 10 days added to recruitment, hiring, and productivity. PS executives are concerned with raising rates enough to maintain margins.
  • Service Execution: For various reasons, almost all KPIs associated with service delivery experienced a decline in 2022. 
  • Finance & Operations: Profits may have grown last year, but many other Finance and Operations KPIs went down, presenting opportunities for better strategic planning and execution. 
The focus for 2023 returns to improved project and services delivery. Download a complimentary copy of the full report to review the latest research and benchmark your organization against your peers.  

For more lorem ipsum dolor sit amet, download the free report now.