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2022 Professional Services Maturity Benchmark

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2022 Professional Services Maturity Benchmark

2022 Professional Services Maturity Benchmark

Successful strategies for optimal execution in the changing world of work and resources

Planview is excited to share the 15th annual Service Performance Insight (SPI) Professional Services Maturity Benchmark report with you.

Every year, SPI completes a global study of the professional services sector exploring the most important trends, challenges, and opportunities defining the future of services. The research SPI provides will help you make educated decisions on people and technology investments that differentiate you in your market.

Highlights from the report
  • Year-over-year (YOY) professional service revenue increased 22%
  • YOY headcount grew 67%
  • Onsite delivery decreased by 16%, with only 33.9% of billable hours spent on-site
  • Voluntary employee attrition increased by 42% - this remains a critical issue and organizations must focus on being a “great place to work”
  • 11% billable utilization increase when using a Professional Services Automation (PSA) solution
  • Focuses are shifting to long-term initiatives, especially for technology leaders
Download today to benchmark your performance against others in your industry.

Planview – Your PSA Partner
Planview has a long history in the professional services space through the acquisitions of Clarizen and Changepoint, partnering with a wide range of organizations across the mid-market to Fortune 500 organizations. We see the necessity for services organizations to be connected to the broader business, support multiple ways of working, automate the entire lifecycle from opportunity-to-revenue, and scale and adapt to changing business models. This is exactly what Planview enables and why we are here. We look forward to 2022 and beyond and are excited to partner with more of you.

Planview is excited to share the 15th annual Service Performance Insight (SPI) Professional Services Maturity Benchmark report with you.

Every year, SPI completes a global study of the professional services sector exploring the most important trends, challenges, and opportunities defining the future of services. The research SPI provides will help you make educated decisions on people and technology investments that differentiate you in your market.

Highlights from the report

  • Year-over-year (YOY) professional service revenue increased 22%
  • YOY headcount grew 67%
  • Onsite delivery decreased by 16%, with only 33.9% of billable hours spent on-site
  • Voluntary employee attrition increased by 42% - this remains a critical issue and organizations must focus on being a “great place to work”
  • 11% billable utilization increase when using a Professional Services Automation (PSA) solution
  • Focuses are shifting to long-term initiatives, especially for technology leaders

Download today to benchmark your performance against others in your industry.

Planview – Your PSA Partner
Planview has a long history in the professional services space through the acquisitions of Clarizen and Changepoint, partnering with a wide range of organizations across the mid-market to Fortune 500 organizations. We see the necessity for services organizations to be connected to the broader business, support multiple ways of working, automate the entire lifecycle from opportunity-to-revenue, and scale and adapt to changing business models. This is exactly what Planview enables and why we are here. We look forward to 2022 and beyond and are excited to partner with more of you.